Terms and Conditions
This Terms and Conditions page explains the rules that govern your use of Potter Slots. It sets out the relationship between our platform and users, including account responsibilities, eligibility, acceptable conduct, promotions, deposits and withdrawals, dispute procedures and how we update these terms. By using Potter Slots you agree to comply with these rules and any additional terms that apply to specific services or promotions.
Account responsibilities
You are responsible for keeping your account details accurate and for maintaining the confidentiality of your login information. Do not share your password or allow others to use your account. We may require identity verification documents at any time - until verification is complete you may have limits placed on deposits, play or withdrawals. We reserve the right to suspend or close accounts where we suspect unauthorised access, fraud, chargebacks or other policy breaches.
Account security and verification
We may request government-issued ID, proof of address and proof of payment method to verify your account. Failure to provide requested documents on a timely basis may result in withdrawal restrictions or account suspension. You must notify us immediately if you suspect unauthorised access to your account.
Eligibility requirements
Use of Potter Slots is limited to individuals who meet the legal age for gambling in Canada and who are located where online gambling is permitted. You must not open multiple accounts or use proxy services to bypass geographic or account restrictions. We may refuse registration or close accounts that do not meet eligibility criteria.
Acceptable platform use
Use Potter Slots in a lawful and fair manner. Prohibited activity includes collusion, fraud, exploiting system errors, using automated tools to interact with the site, attempting to launder funds or manipulating bonus terms. We may take action - including withholding winnings, cancelling bets and closing accounts - where misuse is detected.
General bonus and promotion rules
Promotions and bonuses are subject to specific terms that accompany each offer. Wagering requirements, maximum bet limits and game restrictions may apply. Bonuses may be revoked if we suspect abuse or breach of promotion terms. Always check the promotion terms for eligibility, contribution rates and expiry details before accepting any offer.
Deposits and withdrawals
Available payment methods and limits are displayed in the cashier and may include common Canadian options such as Interac, Visa Debit, e-wallets and other local services where supported. Processing times, minimums and fees depend on the chosen method. Withdrawals are subject to verification checks and may be delayed while documents are reviewed. We reserve the right to apply limits to deposits and withdrawals for security, regulatory or risk reasons.
Dispute resolution
If you have a dispute, contact our support team at [email protected] with full details and relevant account information. We will investigate and respond. Where an issue cannot be resolved directly, we may provide information about further escalation options. During investigations we may temporarily restrict account access or withhold funds pending resolution.
Updates to terms and conditions
We may update these terms from time to time. When changes are made we will post the revised terms on this page and may notify you by account message or email. Continued use of Potter Slots after updates constitutes acceptance of the revised terms. If you do not agree with any changes you should stop using the service and close your account.